There are multiple methods to contact National Rail. Firstly, National Rail has to include a set of contact details on its website and in the terms and conditions. In these details, you will be able to find National Rail’s phone number, National Rail’s address, National Rail email as well as Facebook, Twitter and other social networks that National Rail may be subscribed to.
When calling National Rail you will want to remain calm and collected on the phone. You may also find it helpful to have a pen and paper handy in the the event you need to note anything down during the coversation. This allows for any resolutions and issues to be amended quickly without stress.
If you are struggling to contact National Rail we suggest sending them emails. The reason we suggest this is because you and National Rail will have a record on system showing when you contacted National Rail and National Rail’s response to it. If they fail to respond it can be advantangous to have a record of all communications . However, we do recommend you chase up National Rail every other day if they fail to respond. If your issue/complaint to National Rail can not be dealt with by customer support, ask to speak to a manager who should hopefully be able to help.
If you need to reach us you can contact us through the next form:
Calls cost £3.60 per minute, plus your phone company’s access charge. Operated by Sumando Servicios Inteligentes, S.L.